Built for lender-agency-field orchestration.
CollectAI supports a multi-tenant, multi-agency model where lenders retain governance, agencies execute with transparency and field operatives work through controlled assignments.
Configure
Tenant, products, policies, buckets, channels, approval rules and partner scopes.
Ingest
Accounts, payment events, risk inputs, contact details and prior history from source systems.
Allocate
Use rules, geography, capacity, skill, performance and exclusion logic to assign cases.
Execute
Run tele, WhatsApp, bot, field, legal, payment and settlement workflows.
Govern
Track consent, contact policy, QA, evidence, exceptions and approval logs.
Improve
Use analytics, experiments and bounded AI recommendations to improve outcomes.
What is the CollectAI operating model?
The CollectAI operating model connects lenders, agencies, field operatives, payment systems, communication channels and analytics into one audit-friendly recovery workflow. It is designed for multi-tenant and multi-partner collections ecosystems.