Why it matters
Without reconciliation, teams may overstate promises, understate leakage, miscalculate agency commissions or keep contacting customers who have already paid.
What good execution looks like
- Matches payment events with case, channel, collector and promise context
- Flags unapplied payments, duplicate references and delayed credits
- Supports agency billing and incentive calculation based on verified recovery
- Improves borrower experience by reducing unnecessary follow-up after payment